Everyone gets angry from time to time, but how you manage your anger is easily spotted by customers. Excessive anger -- and the inability to calm down -- can throw you off your game, and of course, cause serious health conditions. Think back to the last sales call you had, when you were just on point and saying everything right. Were you slick and in a good mood, or red and fuming? It is important to recognize the signs of escalating anger and understand how to manage emotions in a positive way, before they manage to cut your sales...
The American Psychological Association notes that anger is a natural and healthy reaction to environmental stresses. It's part of the fight-and-flight makeup of the human psyche. If you feel a rapid increase in heart rate, have flushed cheeks, have difficulty thinking or speaking, and/or feel stressed & overwhelmed in the workplace; then you are likely experiencing anger and need to do something about it before you take it out on a prospect. No customer enjoys being yelled at just because you got yelled at by management, or because Steve ate the last cookie in the office.
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