The Rollio Blog: Customer Support

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Rollio AI scaling customer support

It’s not always an easy answer so let’s look at a few questions to help you decide.

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Rollio AI customer experience

Do you believe that high customer satisfaction requires spending more? Yes? Well you are certainly not alone, but you may be mistaken.

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Rollio AI for small business

When you think of a small business do you think of CRM? No? Well, you’re not alone. We mainly think of large companies when we talk of customer relationship management.

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8 Lead Response Secrets to Help You Win

Buyers today do their homework before they talk to a salesperson. If they reach out to

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Rollio AI customer support

Artificial intelligence is here and ready to help your customer service team advance your companies journey to digital maturity. These technologies “perform and/or augment tasks, help better inform decisions, and accomplish objectives that have traditionally required human intelligence, such as planning and reasoning from partial or uncertain information and learning.”

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In today’s service-led and continuous engagement model, customer support and service has become the most significant cog in our customer satisfaction engine. It is well documented that two-thirds of customers who switch brands do so because of poor service.

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We hear there have been developments at Rollio, how has the development process been in the current market?   We certainly haven’t slowed down! Our teams have been working hard to ensure that everything we build comes from data and feedback we gather from our customers. One of the biggest concerns is Voice-to-CRM, which is why we’ve worked so hard to make our speech to text quality accuracy...

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