Artificial intelligence is here and ready to help your customer service team advance your companies journey to digital maturity. These technologies “perform and/or augment tasks, help better inform decisions, and accomplish objectives that have traditionally required human intelligence, such as planning and reasoning from partial or uncertain information and learning.”
In today’s service-led and continuous engagement model, customer support and service has become the most significant cog in our customer satisfaction engine. It is well documented that two-thirds of customers who switch brands do so because of poor service.
We hear there have been developments at Rollio, how has the development process been in the current market? We certainly haven’t slowed down! Our teams have been working hard to ensure that everything we build comes from data and feedback we gather from our customers. One of the biggest concerns is Voice-to-CRM, which is why we’ve worked so hard to make our speech to text quality accuracy...
