Western & Southern Life Incorporates Rollio.AI to Aid its Personalized Service Interactions on Salesforce.com
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Western & Southern Life Incorporates Rollio.AI to Aid its Personalized Service Interactions on Salesforce.com

Leading Insurer leverages Rollio AI Natural Language Processing for Seamless Customer and Agent Interactions

Thursday, December 4th New York, New York – Rollio.ai, the world’s first and only voice-enabled intelligent, human-to-CRM interface for field service and customer service teams, today announced that Western & Southern Life, a member of Western & Southern Financial Group – a Fortune 500 company headquartered in Cincinnati, Ohio, has selected Rollio.ai to assist and empower its agents on Salesforce.com by using artificial intelligence that enters and updates cases and radically reduces call times and improves customer experiences. 

Western & Southern Life recently completed a pilot where associates utilized Rollio to assist with entering and updating cases and records expeditiously. The company realized significant and immediate benefits including a consistent 6% reduction in handle time per interaction, enabling them to handle 434 more customers per week with that same team. In addition, Western & Southern Life experienced faster after call work completion, lower abandoned rate, and increased NPS scores.

Western & Southern Life will now deploy Rollio.ai across more than 300 of its agents in this next phase. 

We are thrilled to partner with Western & Southern Life and support them in their mission to deliver world-class experiences to their members and employees,” said Jake Soffer, CEO Rollio.AI. “Western & Southern Life’s productivity gains are not uncommon because Rollio makes it easy to enter critical data fast and delivers the intelligence to prompt next best actions, reducing the time to serve and providing the data and insights to deliver continual value to our customers.

Contact center teams are always seeking to increase productive time servicing customers,” said Joe Lynch, Vice President, Western & Southern Life. Now we are experiencing more productivity while servicing customers. We also are able to get our new agents trained and productive significantly quicker. Our agents are able to service our customers with accurate up-to-date information, as Rollio automates so much of the time-consuming data entry processes. 

Rollio.ai was founded on the belief that CRM systems and high performing companies require abundant, 350% more accurate data, and that it should be as easy speaking to a person for sales and service professionals to create and maintain accurate CRM data. Based in New York City, Rollio.ai uses natural language processing and RPA to create a competitive advantage for its customers in the form of robust, accurate data and insights that help their clients set and hit targets consistently, reducing 60-80% of time users spend manually updating Salesforce daily.

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