Turn Quality Issues into Quick Resolutions.
The Rollio Process Collaboration Agent replaces slow, email-based claim handling with real-time, transparent collaboration, connecting your Quality, Engineering, and Service teams in a single, auditable workflow.
Inefficient Claim Handling Puts Quality at Risk.
When a product quality issue or customer claim arises, the investigation process is often a black box. Critical information is scattered across siloed email threads and spreadsheets, leading to poor cross-team collaboration, a lack of visibility, and long delays in root cause analysis. This not only frustrates your internal teams but can jeopardize customer trust and lead to costly rework.
From Claim to Coordinated Action
Detect & Initiate
The PCA detects a new customer claim or a non-conformance event in your quality management system or Celonis. It automatically creates a dedicated channel in your collaboration tool.
Assemble the Team
The agent invites the required stakeholders, such as the lead Quality Engineer and the relevant Product Engineer, into the channel, providing a summary of the claim and all initial documentation.
Centralize a Single Source of Truth
Team members can share analysis, photos, or PDFs directly in the channel. The PCA can summarize key documents and retrieve historical data on similar issues, ensuring everyone works from the same set of facts.
Resolve & Improve
A root cause is determined and corrective actions are assigned. The PCA logs the final disposition and all associated decisions, creating a centralized knowledge base to prevent future occurrences.
See How Manroland Goss Streamlines Claim Handling
Global printing industry leader Manroland Goss uses Rollio’s PCA to enable seamless collaboration between their Quality and Engineering teams. By replacing inefficient email chains with real-time, transparent group chats, they are accelerating claim handling and improving visibility across their entire quality management process.
Faster Resolutions, Higher Quality, Happier Customers.
Accelerate Root Cause Analysis
By drastically reducing the time it takes to resolve order blocks, you accelerate revenue recognition and improve your company’s cash flow.
Increase Operational Transparency
Automate the manual coordination burden, freeing up your sales, credit, and logistics teams to focus on high-value, strategic work.
Strengthen Customer Trust
Ensure on-time deliveries and proactive communication by resolving fulfillment issues before they impact your customers.
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