Adopting AI into your customer support team

Adopting AI into your customer support team

Reading Time: < 1 minuteArtificial intelligence is here and ready to help your customer service team advance your companies journey to digital maturity. These technologies “perform and/or augment tasks, help better inform decisions, and accomplish objectives that...
Differentiating Styles in Sales

Differentiating Styles in Sales

Reading Time: 2 minutesHave you ever wondered why some members of your sales team pickup information about your product or your processes faster than others? Why some happily use the tools the...
Are CRM’s Needed In Small Businesses?

Are CRM’s Needed In Small Businesses?

Reading Time: 2 minutesWhen you think of a small business do you think of CRM? No? Well, you’re not alone. We mainly think of large companies when we talk of customer relationship management.   In the 90’s when CRM software became popular, it was a considerable...
Invest Wisely In Customer Experience

Invest Wisely In Customer Experience

Reading Time: 2 minutesDo you believe that high customer satisfaction requires spending more? Yes? Well you are certainly not alone, but you may be mistaken.   Through our experience within dozens of companies, we have seen that there are huge opportunities to...
3 Ways Artificial Intelligence Helps Sales Teams

3 Ways Artificial Intelligence Helps Sales Teams

Reading Time: 2 minutesAt the top of the list of professions that need a human touch you will see sales. Sales is all about human interaction- persuading someone that they need what you are selling. The best salespeople have excellent communication skills to seal the...