by Markus Demirci | Mar 18, 2024 | All
Reading Time: 2 minutesIn today’s service-led and continuous engagement model, customer support and service has become the most significant cog in our customer satisfaction engine. It is well documented that two-thirds of customers who switch brands do so...
by Markus Demirci | Mar 18, 2024 | All
Reading Time: 2 minutesTechnology has improved rapidly since the first computer was invented in 1946. In fact, who would have guessed 20 years ago that each of us would have major computing power in our pockets? For sales professionals and businesses,...
by Markus Demirci | Mar 18, 2024 | All
Reading Time: 2 minutesAt the top of the list of professions that need a human touch you will see sales. Sales is all about human interaction- persuading someone that they need what you are selling. The best salespeople have excellent communication skills to seal the...
by Markus Demirci | Mar 18, 2024 | All
Reading Time: 2 minutesWhen you think of a small business do you think of CRM? No? Well, you’re not alone. We mainly think of large companies when we talk of customer relationship management. In the 90’s when CRM software became popular, it was a considerable...
by Markus Demirci | Mar 18, 2024 | All
Reading Time: < 1 minuteArtificial intelligence is here and ready to help your customer service team advance your companies journey to digital maturity. These technologies “perform and/or augment tasks, help better inform decisions, and accomplish objectives that...