by Markus Demirci | Mar 18, 2024 | All
Reading Time: 2 minutesIn today’s service-led and continuous engagement model, customer support and service has become the most significant cog in our customer satisfaction engine. It is well documented that two-thirds of customers who switch brands do so...
by Markus Demirci | Mar 18, 2024 | All
Reading Time: 2 minutesIt’s not always an easy answer so let’s look at a few questions to help you decide. Is a customer service software solution necessary for your company? Of course, many organizations aren’t exactly sure when it will be the right time to...
by Markus Demirci | Mar 18, 2024 | All
Reading Time: 2 minutesDo you believe that high customer satisfaction requires spending more? Yes? Well you are certainly not alone, but you may be mistaken. Through our experience within dozens of companies, we have seen that there are huge opportunities to...
by Markus Demirci | Mar 18, 2024 | All
Reading Time: 2 minutesWhen you think of a small business do you think of CRM? No? Well, you’re not alone. We mainly think of large companies when we talk of customer relationship management. In the 90’s when CRM software became popular, it was a considerable...
by Markus Demirci | Mar 18, 2024 | All
Reading Time: < 1 minuteArtificial intelligence is here and ready to help your customer service team advance your companies journey to digital maturity. These technologies “perform and/or augment tasks, help better inform decisions, and accomplish objectives that...