In today’s service-led and continuous engagement model, customer support and service has become the most significant cog in our customer satisfaction engine. It is well documented that two-thirds of customers who switch brands do so because of poor service.
Facilitating your sales teams through either a formal sales enablement function or informal process is critical to any business. It sets your sales team up to sell more and be more consistent in achieving their deals.
We hear there have been developments at Rollio, how has the development process been in the current market? We certainly haven’t slowed down! Our teams have been working hard to ensure that everything we build comes from data and feedback we gather from our customers. One of the biggest concerns is Voice-to-CRM, which is why we’ve worked so hard to make our speech to text quality accuracy...
Technology has improved rapidly since the first computer was invented in 1946. In fact, who would have guessed 20 years ago that each of us would have major computing power in our pockets? For sales professionals and businesses, massive computing power and artificial intelligence (AI) are combining to help, make using Salesforce easier.
The start of a new sales quarter is always an exciting new milestone, no matter if that means a chance to start fresh or to continue the momentum from last quarter. Beginning a new sales quarter means new leads to chase down, new deals to close and new goals to meet.
Leads. Your company can't sell or grow without them. They're like the map to the treasure, the road to selling success. But what if I were to tell you that generating leads is the easy part? That the real work comes in when it's time to do something with those leads?
Using a CRM system streamlines business and makes team members more efficient, IF used properly. Sadly, some companies spend a lot on a CRM and never get much value out of it. These tips can make using Salesforce easier, and they also apply to other CRM systems.
Large, strategic accounts do not come easy. You need to be willing to make a significant investment and take a different approach. It doesn’t have to be complicated. But if you want the sales salespeople charged with winning large accounts to succeed, you have to understand that they will need…
Today’s B2B buyers expect personalized service and flexible sales processes to help accommodate them. But funnel dynamics keep shifting and processes need to shift with them. For this reason, many are starting to think less about the sales process and more about the sales stack. That is, the technology stack that helps sales teams adapt their processes to drive results. If you answer “no” to...
