Do you believe that high customer satisfaction requires spending more? Yes? Well you are certainly not alone, but you may be mistaken.
When you think of a small business do you think of CRM? No? Well, you’re not alone. We mainly think of large companies when we talk of customer relationship management.
Artificial intelligence is here and ready to help your customer service team advance your companies journey to digital maturity. These technologies “perform and/or augment tasks, help better inform decisions, and accomplish objectives that have traditionally required human intelligence, such as planning and reasoning from partial or uncertain information and learning.”
Now, as many salespeople do the equivalent to an Irish jig to get out of it when questioned… the facts remain the same, if it’s not entered into Salesforce, it never happened!
In selling it is vital that we speak to people about our product or service, but what if they have never heard of you? There is frequently a credibility gap that needs to be filled so that the conversation can move forward. So how do you stand out? How do you build it? Stick around and I’ll give you some top tips.
Is your team yawning at their desk? Is your Sales Manager bouncing off the walls yelling about sale figures? Are you tired of dragging your feet down the street while your competitors jog past in the latest trainers?
While sitting home-schooling my daughter we started working on a project about the human skeleton. What I found fascinating was how rigid yet flexible the skeleton is and how it caters for all of our different physiques. How it provides the basic framework but still offers enough room for individuality. Many sales processes are designed like a skeleton – very rigid. But what they are not...
In today’s service-led and continuous engagement model, customer support and service has become the most significant cog in our customer satisfaction engine. It is well documented that two-thirds of customers who switch brands do so because of poor service.
